The place for Hero HQ's learners to find what they need. Our online learning platform, FAQ’s, on-demand support and certificates - we’ve got you!
If your company has elected for you to complete an Express or Prac Lab course with Hero HQ, you will have online learning to complete prior to your practical session.
Our team will enrol you into the online learning platform 2 weeks before your course, giving you time to complete your theory assessment.
Ready to start?
Downloads + Forms
Your student handbook is your go to for any information relating to training with Hero HQ.
Please make sure you download this pdf. and have a read through before your session. For any questions regarding this handbook please contact us here.
We are determined to ensure you have the highest quality training experience imaginable. Although, if you wish to file a complaint read through our policy and lodge a complaint here.
I'VE LOST MY CERTIFICATE!
Don't stress! We'll get it sorted.
Please fill out your details below, and we will get back to you within 48 hours with a copy of your certificate. Please note that a $10 fee applies for this service.
Frequently asked questions
I’ve forgotten my password! Can I get a new one?
Of course you can and it is quite a simple process! Follow this link https://herohq.assessapp.com/users/password/new to reset a new one!
I’ve changed my password and I still can’t access my account. What should I do?
I’ve completed the course but when do I get a copy of my certificate?
Throughout these 30 days, keep checking your inbox including your junk mail folder. If it has passed the 30 day timeframe and you still have not received your certificate please contact Hero HQ Support.
I’m just doing a first aid course, why do you need all these enrolment details?
The form you have to complete has been designed by the Australian Government for all Registered Training Organisations. Without this information, Hero HQ is unable to issue your certificate.