top of page

Accredited & innovative.

Hero HQ is your trusted provider of first aid courses that keep people safe. 

Empower yourself and your team with our accredited first aid courses

Be prepared to step up and provide life-saving first aid in an emergency. At Hero HQ, we provide first aid courses to organisations with a focus on practical skills, real-world applications and comprehensive understanding. We design our courses not just to teach but also to inspire confidence and readiness in you as a first responder.

Our first aid courses are fully accredited and comply with the Australian Resuscitation Council (ARC) guidelines, as well as other state-mandated standards. Upon completion, you will not only gain valuable skills but also receive certifications that acknowledge your capability to handle first aid emergencies. Add these certifications to freshen up your skillset in your work qualifications — but, more importantly, to become a trusted first aid provider during a time of emergency.

Comprehensive and tailored first aid courses for every scenario

Our first aid courses cover a wide range of situations, from everyday accidents to emergency responses in high-risk environments. We tailor each course to meet the unique challenges and requirements of different settings. From corporate offices to remote locations, we enable you and your team to apply life-saving skills required in any situation. Handle emergencies with confidence and proficiency that you can only develop with the appropriate first aid course.

Although we specialise in corporate workplace training, we can cater our first aid courses to meet the needs of various Australian settings, such as:

  • Schools, Early Learning Centres and other educational institutions

  • Corporate offices

  • Industrial, mining and construction sites

  • Retail environments

  • Restaurants, hotels and other food service and hospitality establishments

  • Gyms, recreational centres and sporting venues

  • Community organisations

  • Remote and rural locations

When it comes to first aid, one size does not fit all — we know that from experience. That’s why we work closely with our clients to tailor our first aid courses to fit their specific needs. Whether it’s adapting our course content to suit your industry or scheduling training sessions that align with your work patterns, we’re here to make first aid training convenient and effective for you.

First aid courses that fit into your schedule

At Hero HQ, we believe in a dynamic approach to learning. Our training sessions are interactive, engaging and filled with real-life scenarios to provide hands-on experience. We use the latest techniques and learning tools to make our first aid courses informative, memorable and enjoyable.

Making our first aid courses effective requires the proper mode of delivery that also accommodates your team’s schedule. That’s why we offer three different delivery options, so you can choose a learning style and schedule that keeps your team engaged. Choose from our three delivery options below:



Our traditional face-to-face delivery option. In standard delivery, theory and practical content is presented and assessed in one session by our Educator.


Our most popular option! Express delivery allows the learner to complete the theory component online prior to the practical session. Face-to-face time then focuses on the more complex topics, allowing learners time to practice and undergo their practical assessment. Flexible, convenient and time-saving!

Prac Lab:

A Hero HQ exclusive for education settings. With experienced learners in mind, Prac Lab utilises online learning to significantly reduce face-to-face time and get school staff back to where they belong - inspiring the next generation.

Learn more about our range of first aid courses


HLTAID009 - Provide Cardiopulmonary Resuscitation




Provide First Aid


HLTAID012 - Provide an emergency first aid response in an education and care setting


HLTAID013 - Provide first aid in remote situations



Provide advanced first aid


HLTAID015 – Provide Advanced Resuscitation


22556VIC - Course in the Management of Asthma Risks and Emergencies in the Workplace


22578VIC - Course in First Aid Management of Anaphylaxis


22579VIC - Course in Verifying the Correct Use of Adrenaline Injector Devices



PUAFER005 - Operate as part of an emergency control organisation


PUAFER006 - Lead an emergency control organisation



PUAFER008 - Confine small workplace emergencies


Experience the
Hero HQ difference.

Build a culture of safety and preparedness at your workplace — enrol your team in Hero HQ’s first aid courses. By investing in our training, you equip your team with skills that can save lives in critical situations. Beyond that, our first aid courses foster a safety-focused culture, where every person is prepared to be a hero in times of need. 


Join us at Hero HQ and create a safer and more prepared environment for everyone. Contact us to find out more about our first aid courses — we provide free advice around your requirements and quotes for training. 

  • What is a Unique Student Identifier (USI) and why do I need one?
    A USI is a reference number that creates a secure online record of your recognised training and qualifications gained in Australia. Having a USI will give you access to your training records and transcripts, anytime and anywhere. A USI is free, easy to create and stays with you for life. Click here to create your USI.
  • Why do I have online learning to complete?
    If your workplace has elected for you to complete an express course with Hero HQ, you will be asked to complete some prior learning. This dramatically reduces the face Your course is made up of two components: online prior learning and face to face training. Please be aware that online prior learning dramatically reduces the face to face training time!
  • What happens if I do not complete any prior learning?
    Prior learning is a course requirement that aims to reduce the face to face training time! If prior learning has not been completed, Hero HQ is unable to issue you a certificate. You are enrolled into the online learning platform 2 weeks before your course which gives you plenty of time to attempt that assessment.
  • I’ve logged into my account but now I don’t know where to go from here!
    The dashboard can sometimes be an overwhelming sight, but don’t worry - just head to your learning plan to find your module ready to be completed. You can find your learning plan on the left hand side of the screen in a box that includes the name of your workplace and date of your training.
  • I’m just doing a first aid course, why do you need all these enrolment details?"
    The form you have to complete has been designed by the Australian Government for all Registered Training Organisations. Without this information, Hero HQ is unable to issue your certificate. This is a legislative process that we must comply with, however if you would like to discuss more about it please contact 1300 054 563.
  • I accidentally submitted my work but I hadn’t finished! Is there anything I can do?
    Don’t worry at all! A simple call to Hero HQ and a member of the Support Team can unlock that assessment for you to finish. Contact 1300 054 563 or for assistance!
  • I think I’ve finished all aspects of my assessment, but it won’t let me submit my answers!"
    This usually means you’ve forgot to fill in one question somewhere along the way! Don’t forget there are boxes to fill out in the student agreement section and the assessment itself! If you’ve looked over these sections and cannot find the missing questions please contact Hero HQ and they can look into on your behalf you.
  • How do I know if I’ve completed everything?
    In your learning plan for your course, you will see all of the modules including an introduction, our First Aid Handbook and at least one online learning module. These modules will display a status next to them of either 'not started', 'in progress' or 'complete'.
  • I’ve forgotten my password! Can I get a new one?
    Of course you can and it is quite a simple process! Click on this link to reset your password.
  • I’ve changed my password and I still can’t access my account. What should I do?
    If you’ve just recently changed your password, our online learning platform sometimes takes just a few minutes to register a password change. The best thing to do, is walk away and get a drink or have a quick fresh air break. The password should be active within 5 minutes of resetting.
  • I’ve completed the course but when do I get a copy of my certificate?
    As per Government guidelines, all certificates are issued within 30 calendar days of your training. We do try and send your certificates out earlier than this though! Throughout these 30 days, keep checking your inbox including your junk mail folder. If it has passed the 30 day timeframe and you still have not received your certificate please contact Hero HQ Support.
bottom of page