Victorian Schools Anaphylaxis Management Training

At Hero HQ, we are committed to making our schools safer by providing essential anaphylaxis management training. This course will equip school staff with the critical knowledge and skills to respond effectively to an anaphylaxis emergency.

In collaboration with the Department of Education & Training and the Catholic Education Commission of Victoria, this initiative supports training two staff members per school (or campus) from the Victorian Government & Catholic Schools. For staff members from Independent Schools, or staff over and above the two staff per school (or campus), the cost of the course will need to be covered by the school.

Upon course completion, learners will be equipped to spot the condition's triggers, signs and symptoms. Additionally, they'll learn how to develop strategies for risk minimisation and management of anaphylaxis. Course participants will be equipped to confidently administer emergency first aid to someone undergoing an anaphylactic episode, including using an adrenaline auto-injector.

Take a step towards a safer educational environment by investing in the anaphylaxis training course from Hero HQ. Remember, being prepared can make all the difference in an anaphylaxis emergency. Empower your staff with the knowledge and confidence they need to handle such situations effectively.

Complete the form below by clicking 'start' to determine what course you need to book. Contact Hero HQ for details on anaphylaxis staff training or any of our other courses.

For more information, visit the Department of Education and Training website here.

What is a Unique Student Identifier (USI) and why do I need one?

A USI is a reference number that creates a secure online record of your recognised training and qualifications gained in Australia. Having a USI will give you access to your training records and transcripts, anytime and anywhere. A USI is free, easy to create and stays with you for life. Click here to create your USI.
Why do I have online learning to complete?

If your workplace has elected for you to complete an express course with Hero HQ, you will be asked to complete some prior learning. This dramatically reduces the face Your course is made up of two components: online prior learning and face to face training. Please be aware that online prior learning dramatically reduces the face to face training time!
What happens if I do not complete any prior learning?

Prior learning is a course requirement that aims to reduce the face to face training time! If prior learning has not been completed, Hero HQ is unable to issue you a certificate. You are enrolled into the online learning platform 2 weeks before your course which gives you plenty of time to attempt that assessment.
I’ve logged into my account but now I don’t know where to go from here!

The dashboard can sometimes be an overwhelming sight, but don’t worry - just head to your learning plan to find your module ready to be completed. You can find your learning plan on the left hand side of the screen in a box that includes the name of your workplace and date of your training.
I’m just doing a first aid course, why do you need all these enrolment details?"

The form you have to complete has been designed by the Australian Government for all Registered Training Organisations. Without this information, Hero HQ is unable to issue your certificate. This is a legislative process that we must comply with, however if you would like to discuss more about it please contact 1300 054 563.
I accidentally submitted my work but I hadn’t finished! Is there anything I can do?

Don’t worry at all! A simple call to Hero HQ and a member of the Support Team can unlock that assessment for you to finish. Contact 1300 054 563 or support@herohq.co for assistance!
I think I’ve finished all aspects of my assessment, but it won’t let me submit my answers!"

This usually means you’ve forgot to fill in one question somewhere along the way! Don’t forget there are boxes to fill out in the student agreement section and the assessment itself! If you’ve looked over these sections and cannot find the missing questions please contact Hero HQ and they can look into on your behalf you.
How do I know if I’ve completed everything?

In your learning plan for your course, you will see all of the modules including an introduction, our First Aid Handbook and at least one online learning module. These modules will display a status next to them of either 'not started', 'in progress' or 'complete'.
I’ve forgotten my password! Can I get a new one?

Of course you can and it is quite a simple process! Click on this link to reset your password.
I’ve changed my password and I still can’t access my account. What should I do?

If you’ve just recently changed your password, our online learning platform sometimes takes just a few minutes to register a password change. The best thing to do, is walk away and get a drink or have a quick fresh air break. The password should be active within 5 minutes of resetting.
I’ve completed the course but when do I get a copy of my certificate?

As per Government guidelines, all certificates are issued within 30 calendar days of your training. We do try and send your certificates out earlier than this though! Throughout these 30 days, keep checking your inbox including your junk mail folder. If it has passed the 30 day timeframe and you still have not received your certificate please contact Hero HQ Support.